Hartwell Nurseries is committed to keeping your details safe and ssecure. We will never pass your details onto a third-party.
Your details may be collected via the Newsletter Registration form on this website. We collect only your name and email address for the purpose of sending you occasional newsletter emails. Your use of the sign-up form is considered as consent to send you such emails as the form has no other purpose.
You can unsubscribe from newsletters at any time by clicking the 'unsubscribe' link on any newsletter email.
We may also retain your details should you email, telephone or write to us regarding an enquiry or order. For orders, we shall retain your contact details for up to eight years for the purpose of HMRC and VAT requirements and for any warranty claims.
Enquiry details are kept up to five years due to the length of time some landscaping peojectts take.
You can email us at any time on firstname.lastname@example.org to request deletion of your data (HMRC and VAT requirements permitting).
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Thank you for shopping at Hartwell Nurseries.
To be eligible for a refund/exchange you must return the product within 14 days of purchase and it must be in the condition you purchased it, with proof of purchase (the large receipt with the barcode printed at the bottom).
If your return is approved, we will initiate a full refund to you credit card (or original method of payment). Your credit will be received within a certain amount of days, according to your card issuer.
We check our plants thoroughly daily to make sure they are sold in good health.
However, on the rare occasion after purchase they may show signs of disease that was not apparent before sale. If you suspect you plant contracted this condition before you bought it, you can either bring the plant in or email us with some photos and our horticulture team will determine the cause and how to proceed.